CHANGE OF MIND RETURNS
Products purchased from caribee.us come with a 30 day satisfaction guarantee. If you are not 100% satisfied with your purchase, you can return the item for an exchange or a refund on the purchase price (excluding the shipping cost) within 30 days from the date of purchase.
All “Change of Mind" returns are to be sent back at your cost in a perfect unused condition with all tags still attached and the product in it’s original packaging. Please email us to inform us of your desire to make a “Change of Mind" return. On receipt of your product in a perfect condition, we will refund the full purchase price or exchange the product. Original outbound shipping costs, if any, are not refundable. We recommend that you return your unwanted items using a tracking number. We will not be responsible if items being returned are lost in transit and not received. If an item returned to us does not meet the above requirements, no credit can be processed and the item will be returned to you.
It is essential to include your order details with your return for identification. Goods can be returned to us at:
Attn: Caribee US
299 Presumpscot St
Portland, ME 04103
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by us, please allow up to 5 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.