Returns & Refunds

CARIBEE US RETURNS & REFUNDS

We want you to be happy with your Caribee purchase. Products purchased directly from Caribee.us are covered by a 30-day satisfaction guarantee. If you are not 100% satisfied with your purchase, you may return the product for an exchange or refund of the purchase price, excluding original shipping costs, within 30 days of purchase.

This returns policy applies to products purchased directly from the Caribee US website. If you purchased a Caribee product from another retailer, please contact the retailer directly regarding their return policy.

Change of Mind Returns

If you change your mind about your purchase, you may return the product within 30 days from the date of purchase for an exchange or refund of the purchase price, excluding any original outbound shipping costs.

Change of mind returns must be returned at the customer's expense and must arrive in perfect, unused condition, with all original tags attached and the product in its original packaging.

Important: Please contact Caribee US before sending a change of mind return. Products returned without the required return information or that do not meet the return conditions may not be eligible for a refund or exchange.

Return Conditions

To be eligible for a change of mind return, the product must:

  • Be returned within 30 days of the original purchase date.
  • Be unused and in perfect condition.
  • Have all original product tags still attached.
  • Be returned in the original packaging.
  • Include your original order details or other information that allows us to identify the purchase.

We recommend using a shipping service with tracking when returning your product. Caribee US is not responsible for products that are lost in transit and do not reach us.

If a returned product does not meet the above requirements, a refund or exchange may not be processed and the product may be returned to you.

How to Start a Return

To request a change of mind return, please email customerservice@talusproducts.com before sending your product back.

Please include the following information with your return request:

  • Your order details: Include your order number or other purchase information.
  • Reason for the return: Briefly let us know that the return is due to a change of mind.
  • Product condition: Confirm that the product is unused and remains in its original condition and packaging.
  • Return information: Provide the address where you would like an exchange or replacement sent, if applicable.

In some cases, Caribee US or Talus Corp. may issue a Return Authorization number (RA#) and request that the product be returned for inspection or evaluation.

Where to Send Your Return

Once your return has been approved, products can be returned to:

Talus Corp.
Attn: Caribee US
299 Presumpscot St
Portland, ME 04103
USA
Do not send a return without contacting us first. If a Return Authorization number (RA#) is issued, please ensure the RA# and any requested information are included with your return. Caribee US / Talus Corp. is not responsible for unauthorized returns.

How Long Will My Refund Take?

Once your returned product has been received and approved, please allow up to 5 business days for your refund to be processed.

The time it takes for the refund to appear in your account will depend on your bank or financial institution and the payment method used for the original purchase.

Original outbound shipping costs, if applicable, are not refundable.

Exchanges

Where an eligible return is approved, Caribee US may provide an exchange or refund of the purchase price at our discretion.

If you are requesting an exchange, please include details of the product you would like to receive. Availability may vary by product, color and size.

Frequently Asked Questions

How long do I have to return my Caribee purchase?

Products purchased directly from Caribee.us can be returned within 30 days from the date of purchase under our satisfaction guarantee, subject to the return conditions outlined on this page.

Can I return a Caribee product if I change my mind?

Yes. Caribee.us offers a 30-day satisfaction guarantee for eligible change of mind returns. The product must be unused, in perfect condition, have all original tags attached and be returned in its original packaging.

Who pays for a change of mind return?

The customer is responsible for the cost of returning a change of mind purchase to Caribee US. We recommend using a tracked shipping service.

Are original shipping costs refundable?

No. Original outbound shipping costs, if applicable, are not refundable for change of mind returns.

Can I return an item without contacting Caribee US first?

Please contact Caribee US at customerservice@talusproducts.com before returning your product. In some cases, Caribee US or Talus Corp. may issue a Return Authorization number (RA#) and request that the product be returned for inspection or evaluation.

What condition does my return need to be in?

Change of mind returns must be returned unused and in perfect condition, with all original tags attached and the product in its original packaging.

How long does a Caribee refund take?

Once your returned product has been received and approved, please allow up to 5 business days for the refund to be processed. Your financial institution may require additional time for the refund to appear in your account.

Where do I send my Caribee US return?

Approved returns can be sent to Talus Corp., Attn: Caribee US, 299 Presumpscot St, Portland, ME 04103, USA. Please contact Caribee US before sending your return.

Need Help With a Return?

If you have questions about a return, exchange or refund, please contact the Caribee US customer service team at customerservice@talusproducts.com.

When contacting us, please include your order details so we can help you as quickly as possible.