Built for the journey. Backed by a 3-year warranty. Caribee gear is designed and developed to withstand demanding travel, outdoor and work environments. We stand behind the quality of our products and warrant Caribee products against defects in materials and workmanship for 3 years.
This warranty information applies to Caribee products purchased in the USA or Canada. If you purchased your Caribee product outside these regions, please contact your local Caribee distributor or visit Caribee Australia for regional warranty information.
3-Year Limited Warranty
Caribee products are warranted against defects in materials and workmanship for three years from the date of purchase, subject to the terms and exclusions outlined below.
The Caribee warranty covers products that fail as a result of a manufacturing defect or defect in materials or workmanship during the applicable three-year warranty period.
If you believe your Caribee product has developed a manufacturing or material defect, contact our USA customer service team. We will review your claim and, where the claim is approved, determine whether the product will be repaired, replaced or refunded at our discretion.
The Caribee warranty does not cover damage or deterioration resulting from normal use, misuse, improper care or circumstances outside the manufacturing process.
Warranty coverage applies to defects resulting from the manufacture of the product. Damage caused during transportation by an airline or other third-party carrier should be claimed directly with the carrier responsible for the damage.
If you believe your Caribee product has a manufacturing or material defect, please contact Caribee US Customer Service before returning the product.
Email customerservice@talusproducts.com with your warranty claim.
Include a copy of your original receipt or other proof of purchase.
Provide a brief description of the issue and explain how the product has failed.
Attach clear photographs showing the product and the suspected defect.
Include the address where you would like the product or replacement sent.
In some cases, Caribee US or Talus Corp. may issue a Return Authorization number (RA#) and request that the product be returned for inspection or quality evaluation.
Please do not return merchandise without an RA# when one has been requested. Caribee US / Talus Corp. will not be responsible for shipping costs associated with unauthorized returns.
Caribee US aims to respond to warranty enquiries within two business days. Actual resolution times may vary depending on the nature of the claim and whether the product needs to be returned for assessment.
If your warranty claim is approved, the product will be replaced or refunded at the discretion of Caribee US and/or Talus Corp.
Caribee continually updates product designs, colors, materials and functionality. As a result, a product covered by warranty may no longer be available when a replacement is required.
If the original product is no longer available, Caribee will make reasonable efforts to provide the closest suitable replacement based on available style, functionality and value.
If your Caribee bag is damaged while being transported by an airline, rail company, bus company, boat company or another third-party carrier, the damage should generally be reported directly to the carrier responsible for the damage.
Third-party carriers have their own procedures for handling baggage damage claims. The Caribee warranty covers manufacturing and material defects rather than damage caused during third-party transportation.
Caribee products purchased in the USA or Canada are covered by a 3-year warranty against defects in materials and workmanship, subject to the warranty terms and exclusions.
The warranty covers defects in materials and workmanship that occur during the applicable three-year warranty period. Claims are assessed by Caribee US and/or Talus Corp.
No. Normal wear and tear and the natural breakdown of materials and components over the reasonable life of a product are not covered by the warranty.
No. Damage caused by an airline or other third-party carrier is not covered by the Caribee manufacturing warranty. Carrier damage should be reported directly to the airline or transportation company responsible.
Email customerservice@talusproducts.com with a copy of your receipt, a brief description of the problem, photographs clearly showing the defect and your return address.
In some cases, Caribee US or Talus Corp. may issue a Return Authorization number (RA#) and request that the product be returned. Do not send merchandise without an RA# when one has been requested.
Caribee US aims to respond to warranty enquiries within two business days.
If a product has been discontinued or superseded, Caribee will make reasonable efforts to provide the closest suitable replacement based on available style, functionality and value.
Caribee US warranty claims are handled through Talus Corp. in Portland, Maine.
Talus Corp. – Caribee US
299 Presumpscot St.
Portland, ME 04103
USA
Phone: 207-871-9230 or 800-634-8180
Fax: 207-871-1654
Email: customerservice@talusproducts.com
Office Hours: Monday–Friday, 8:00 AM–5:00 PM EST
If you have a question about your warranty or need help submitting a claim, please contact the Caribee US customer service team.