Warranty

WHAT'S OUR WARRANTY?

Caribee gear is tested in Australia’s rugged outdoors and designed to last. We trust our gear completely, so all Caribee products are fully warrantied against defects in materials and workmanship for a period of 3 years. Our return rate is less than 1% so thats alot of happy customers!

If a product fails due to a manufacturing fault or material defect, contact us and we will replace your product. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.

If your favorite Caribee item accidentally gets damaged during one of your adventures, you can still contact us. We are happy to have a look at it and, if at all possible, our Repairs team will fix it for a reasonable fee. Remember if an airline or third party carrier damages your bag in transit, make the claim with them as their insurance will cover the cost of the repair or a replacement bag - we just cover faults that have occured from when making your product.

 

WHAT'S NOT COVERED?

Normal wear and tear, the natural breakdown beyond the reasonable life of the materials and components, modifications or alterations, damage caused by improper use or third party carriers (airlines, rail, bus or boat companies), improper maintenance, improper storage, negligence, accident, or damage as a result of use of the product for which it was not designed.

To assess your warranty claim we need to see the actual product and it needs to be clean before you bring it in.

We stand behind our product and guarantee if it is cared for correctly it will last for quite some time. If you have any specific questions please feel free to reach out to us at info@caribee.com

To get the ball rolling with your claim:

Should a manufacturing fault occur to your Caribee product, simply return it (at your cost), to either the retail store where you bought it or to Clipper International Corp. (details below) along with a copy of your purchase receipt, a brief description of the fault and your return address. Warranty Claim Approval is at the sole discretion of Caribee and Clipper International Corp. 

If you have a question, please give us a call or email us at info@caribee.com

How long will it take?

Once we receive your warranty claim we will endeavor to have the product back to you as soon as possible. However this can sometimes take up to three weeks, depending on the type of repair needed and the time of year.

Once your claim is underway:

We will always repair your product as the first option, but sometimes repair is not possible, so your Caribee item must be replaced. The warranty states that your product will be repaired or replaced at our discretion. If we deem your claim to be not covered by the warranty agreement we will let you know and return the item to you.

At Caribee we are constantly updating styles and colors & improving designs and functionality of our products. As a result, from time to time if a product needs to be replaced under warranty, it may already have been superseded. If this happens and a colour or style is not available we will match to the best of our ability the closest suitable product from the range that will take the place of your last Caribee product. We will also match the value and functionality as close as possible.

For further information, please contact Caribee H/O. 

Clipper International Corp.

33-39 Bowden Street

Alexandria, NSW, 2015

Australia